• Be the first point of contact for a wide range of student queries.
• Offer clear, compassionate, and professional support.
• Work collaboratively with teams across the University to make sure students get the help and information they need.
• Resolve issues where possible and refer on to specialist services when necessary.
This is a varied and rewarding role where you’ll make a real difference to the student experience. If you’re proactive, adaptable, and committed to delivering excellent customer service, we’d love to have you on board.
What we’re looking for:
• Ability to work flexibly and adapt to changing priorities in a fast-paced environment, staying calm and focused under pressure.
• Strong communication skills with the ability to adapt communication styles to suit different needs, audiences and situations.
• Excellent customer service experience with a focus on delivering high-quality support.
• Ability to listen with empathy and deal sensitively with a wide range of individuals and issues.
Why join the SIZ team?
Our Advisers help with everything from module changes and assessments to finances and wellbeing. If we can’t solve a problem directly, we’ll make sure students are referred to the right specialist team or service.
Working in SIZ means being at the heart of campus life, in a dynamic and collaborative environment. You’ll be part of a friendly, supportive team that values compassion, creativity, and making a positive impact every day.
Interested?
Apply now and help us support UEA students every step of the way!
This full-time post is available on an indefinite basis. This post is exempt from the Rehabilitation of Offenders Act 1974 and appointment will be subject to a criminal record check at Enhanced level from the Disclosure and Barring Service.
Benefits include: