IT Service Desk Team Leader (TC919) in University of East Anglia

IT & Computing Service

Salary on appointment will be £31,236 per annum with an annual increment up to £37,694 per annum

Fixed Term

Technical (TC)

15 Sep 2025

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IT Service Desk Team Leader (TC919)

About the Role:

IT and Computing Services

IT Service Desk Team Leader
Ref: TC919

Salary on appointment will be £31,236 per annum, with an annual increment up to £37,694 per annum.

An exciting opportunity has arisen to join our busy ITCS Service Desk as a Team Leader on a fixed term basis.

You will be responsible for leading a team of IT Service Desk Advisers who are the public face of our busy IT Service, providing IT support services to UEA students, staff and visitors. Duties will include managing the day-to-day planning and prioritisation of team workloads, ensuring the quality and timeliness of the delivery of IT support and leading your team through a period of change within ITCS.

You will have a passion for developing your team to reach its full potential and ensuring they have the right knowledge, skills and experience to provide first class customer service. A continuous service improvement ethos, line management experience and demonstrable experience of working in a service delivery team are essential.

This full-time post is available immediately on a fixed term basis until 31 July 2026. 

This is a hybrid role and the successful candidate will be expected to attend campus a minimum of 3 days per week.

Benefits include:

39 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
Generous pension scheme with life cover for dependants, plus incapacity cover.
Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

Closing date: 15 September 2025

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

Further Information

For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure.

For an informal discussion about the post please contact Rich Page ([email protected])

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