Visitor Hospitality & Service Assistant (2 Posts) (GG695)

Sainsbury Centre
Visitor Experience Department

Visitor Hospitality & Service Assistant (2 Posts) (Part-Time, 0.6 FTE) 
Ref: GG695

Salary on appointment will be £23,414 per annum (pro rata).

An exciting opportunity has arisen within the Sainsbury Centre Visitor Experience Team who are looking to recruit two Visitor Hospitality & Service Assistants. Working primarily in the Sainsbury Centre’s busy Terrace Café (listed as one of The Guardian’s 50 best museum cafes) these positions play a vital role in creating a welcoming and positive experience for our customers. The role is varied and fun, and includes preparing/serving food and drinks, taking orders, handling payments, and ensuring the Terrace Café remains clean and well-stocked.

Visitor Hospitality & Service Assistants serve high-quality coffees and other drinks using our state-of-the-art espresso machine, preparing everything from lattes and americanos, to dirty chai lattes, teas and hot chocolates. They also serve a range of savoury and sweet pastries, snacks and cold drinks, including wine and beer.

Working as part of a small, friendly and passionate team, the role involves opening and closing the Terrace Café each day and serving customers to a high standard. The role ensures our service standards are always maintained, and that the Terrace Café (both front and back of house) is clean, tidy and safe. The Visitor Hospitality & Service Assistants also ensure that health and safety procedures are followed, maintaining food and equipment records, and food allergen sheets as required.

The role also supports the wider Visitor Experience team with front of house duties and is ideal for those candidates who have a visitor-focused attitude and can provide a warm, professional, and efficient service to our customers. You will have proven experience of visitor and customer service delivery in a museum, arts, or cultural environment, and experience of working in a busy food or hospitality related outlet, including previous Barista experience. You will also have experience of using a till, recording sales, handling cash, and cashing up procedures.

You will have excellent interpersonal and communication skills and will have experience dealing with and resolving customer feedback and issues. You will have excellent attention to detail and are able to work effectively within a team, contributing to a positive and inclusive working environment. A basic understanding of health and safety within a café, restaurant or hospitality environment is desirable. As the Terrace Café is a licensed premise, all applicants to the role must be aged 18 or over, as the role will include serving of alcohol to customers.

These on-site part-time (0.6 FTE) posts will be working three days per week, across a 6-day rota (Tuesday to Sunday). Shifts are allocated in advance, and staff will be expected to work at least one Saturday or one Sunday each week. Additional shifts are sometimes available, and some out of hours work may be required. The roles are available on a fixed term basis for up to 6 months.