All Departments
Sport & Commercial Services
Advertising Salary
Salary on appointment will be £26,130 per annum with an annual increment up to £26,638 per annum.
Vacancy Type
Indefinite
Sportspark (SP)
Proposed Advert End Date
27 Nov 2024

About the Role:

Sport and Commercial Services Division

UEA Sportspark  

Senior Customer Service Advisor
Ref: SP581

Salary on appointment will be £26,130 per annum with an annual increment up to £26,638 per annum. 

An exciting opportunity has arisen for a Senior Customer Service Advisor to join the UEA Sportspark.

Key duties of the role include leading and supervising a team of Customer Service Advisors to ensure the efficient and effective operation of the reception. You will also be responsible for making bookings, selling activities, memberships and responding to customer enquiries across the full week on a rota basis.

You will have GCSEs at Grade C / 4 or above in English and Mathematics or NVQ Level 2 in Customer Service (or an equivalent level of qualification) and a proven track record of providing outstanding customer service in a busy customer facing environment.

This is a great opportunity to be part of a professional and friendly team at the UEA Sportspark and make real difference to our customer experience. If you think this sounds like the ideal role for you, we would love to hear from you!

This full-time post is available from 23 December 2024 on an indefinite basis. 

Benefits include:

  • 28 days annual leave inclusive of Bank Holidays and University Customary days.
  • Family and Work-life balance policies including considerable maternity, paternity, shared parental leave and adoption leave.
  • Generous pension scheme with life cover for dependants, plus incapacity cover.
  • Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
  • Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
  • Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
  • Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

Closing date: 27 November 2024

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

Further Information

For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure.

For an informal discussion about the post please contact Chris Lynch, Customer Relations Manager (Sales and Marketing) via [email protected]

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