Student Education and Experience
Student Information Zone
Student Information Adviser
Ref: SC4672
Salary on appointment will be £22,681 per annum, with an annual increment up to £24,533 per annum
An exciting opportunity has arisen for a Student Information Adviser to join the Student Information Zone.
The Student Information Zone (SIZ) provides students with a one stop shop for information, advice and guidance on all aspects of being a student at UEA in person, online and by phone.
Our Student Information Advisers provide information, advice and guidance in a proactive and agile approach resolving problems where possible and offering signposting to specialist departments and agencies where appropriate and necessary.
Key duties of the role include:
- Providing student-centered advice, guidance and support to prospective and current students, covering a wide range of often complex issues.
- Taking a proactive approach to responding to enquiries, exercising judgement in determining whether enquiries or problems can be resolved without reference to colleagues or whether onward referral is appropriate.
- Providing first-line advice on key learning and teaching processes including coursework, examinations, marking, extensions, appeals, courses, modules, placement, results, and reassessment.
- Providing first-line advice on the range of services available in Student Services and explaining to students how to access these services.
- To support in the maintenance of the relevant social media and internal / external website pages for the Student Information Zone.
- To be a clear, effective, and patient communicator to students both verbally (in person and by telephone) and in writing (Live Chat and email).
This full-time post is available from 19 August 2024 on an indefinite basis. This post is exempt from the Rehabilitation of Offenders Act 1974. Appointment will be subject to a criminal record check at Enhanced level from the Disclosure and Barring Service.
We strongly encourage applicants from Black, Asian and Minority Ethnic Backgrounds and welcome applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Benefits include:
- 34 days annual leave inclusive of Bank Holidays and University Customary days.
- Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, medical centre, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Closing date: 5 July 2024
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.