Student & Academic Services
Student Services
Administrative Assistants (fixed term, full and part-time (0.5 FTE) available)
Ref: SC4759
Starting salary from £23,581 per annum (pro rata), dependent on skills and experience, with an annual increment up to £25,433 per annum (pro rata)
An exciting opportunity has arisen for Administrative Assistants to join Student Services.
The Administrative Assistants will work as part of the Professional Services Team (PST) and provide administrative support in Student Services (STS).
PST support the work of over 70 advisers, tutors, therapists, and senior managers in Student Services and is the essential logistical support for all processes and activities of STS.
The roles provide a high quality administrative support across all areas of the Service, enabling Advisers and other senior staff to deliver the vital services to students and ensuring an excellent provision continues to be delivered.
Duties will include responding to email enquiries from students, University staff, external enquirers, and organisations. Provision of administrative support to support internal processes in Student Services that underlie the support offered to students e.g., appointment booking, online referral processing, creation and maintenance of trackers and forms, dealing with appointment queries, ordering of support for students with disabilities, finance ordering for the department.
These roles are normally non-student facing but may require some interaction with students on arrival for appointments.
You must have five passes at GCSE at Grade 4 or above, including Mathematics and English (or equivalent qualification or relevant experience in a comparable role).
Recent experience of working in an administrative role in a busy office environment and excellent customer relations via email and online systems are essential.
These posts are both full-time and part-time (0.5 FTE) and are available on a fixed term basis as detailed in the Candidate Brochure. You will be required to work on-site for a minimum of 60% of your contracted hours.
UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.
Benefits include:
- 34 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
- Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Closing date: 28 October 2024
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.