Sport and Commercial Services Division
UEA Sportspark
Customer Service Advisors (2 x part-time posts available)
Ref: SP548
Salary will be £21,950 per annum (pro rata), equivalent to £10.55 per hour.
Exciting opportunities have arisen for Customer Service Advisors to join the UEA Sportspark.
We seek hard-working individuals to join our Front of House team in delivering the highest standards of customer care. You will work on the busy & fast-paced front desk with a team of Customer Service Advisors.
You will have GCSEs at Grade C or above (or equivalent level of qualification) in English and Mathematics or experience of working in a customer facing environment.
Being the first impression and point of call for all our customers, you will be confident in serving customers face to face or via telephone to make bookings, answer any queries and resolve issues seamlessly whilst following Sportspark policies. You will work within a team so good communication and organisational skills are essential to maximise the customer journey and experience.
We are looking for candidates to work during weekends and/or weeknights. These part-time roles are available from 14 November 2023 on an indefinite basis. Hours will be discussed at interview.
Benefits include:
- 28 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
- Family and Work-life balance policies including considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependents, plus incapacity cover.
- Health and Wellbeing: discounted access to sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, medical centre, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Closing date: 19 October 2023
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