Sport and Commercial Services Division
UEA Sportspark
Customer Relations Manager (Sales and Marketing)
Ref: SP577
Salary on appointment will be £35,341 per annum with an annual increment up to £36,363 per annum.
The Sportspark at the University of East Anglia is one of the largest sports complexes in the UK (http://sportspark.co.uk/).
We seek a self-motivated individual to join our team of Department Heads in delivering the highest standards of customer care. You will manage all front-line points of contact with our customers, including the front desk team of Customer Service Advisors, the Membership Team and Marketing & Communications Team.
You must have either a marketing degree or equivalent qualification (e.g. CIM or IDM Diploma) and/or substantial experience in a directly comparable role, together with demonstrable success in improving net sales growth and/or customer growth through innovative sales techniques. Your proven track record of developing and implementing integrated marketing and promotional plans to meet or exceed targets will be supported by a demonstrable high level of customer relations and team management in your previous roles.
You will be an experienced and confident operational manager and, when acting as Duty Manager for the Sportspark, you will ensure the efficient operation and delivery of the highest standards of safety and customer care across the premises.
This post is exempt from the Rehabilitation of Offenders Act 1974 and appointment will be subject to a criminal record check at Enhanced level from the Disclosure and Barring Service.
This full-time post is available immediately on an indefinite basis.
Benefits include:
- 28 days annual leave inclusive of Bank Holidays and University Customary days.
- Family and Work-life balance policies including considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Closing date: 14 October 2024
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.