All Departments
Sainsbury Centre
Advertising Salary
Salary from £25,138 per annum, with an annual increment up to £28,759 per annum
Vacancy Type
Indefinite
Administrative and Secretarial (SC)
Proposed Advert End Date
21 Jul 2024

About the Role:

SAINSBURY CENTRE
Visitor Experience Department

Visitor Experience Manager (2 Posts)
Ref: SC4688

Starting salary from £25,138 per annum, dependent on skills and experience, with an annual increment up to £28,759 per annum. 

An exciting opportunity has arisen within the Sainsbury Centre Visitor Experience Team who are looking to recruit two Visitor Experience Managers. These two roles have shared operational responsibility across all aspects of visitor experience within the Sainsbury Centre, ensuring a high level of customer service that delivers exceptional visitor experiences.

Working very closely with the Head of Visitor Operations and often with other departments (including Hospitality/Events, Marketing, Security and Learning), this varied and engaging role supports delivery across front of house, retail, events, memberships, tours and group bookings.

The posts develop, manage, and oversee the day-to-day operations and commercial activity across Visitor Experience, including support for the on-gallery Visitor Experience Assistants and Supervisors during opening hours, weekends, and bank holidays. Weekend supervisory cover will be required (currently a minimum of 1 weekend in 4), and some out of hours/evening work may also be needed.

This role is ideal for those candidates who relish developing and managing administration processes, procedures and quality standards to ensure our visitors receive consistent and exceptional customer care and visitor experience. You will have front of house delivery experience gained in an arts, leisure or cultural environment, along with strong administration and financial skills. Knowledge and/or experience of the retail sector (including sourcing, purchasing, stock management, point of display), ticketing systems/EPOS, or team management would be beneficial.

An appreciation or general understanding of art, design, architecture, and the visual arts would be advantageous.

These full-time posts are available on an indefinite basis.  

Benefits include:
  • 34 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
  • Family and Work-life balance policies including considerable maternity, paternity, shared parental leave and adoption leave.
  • Generous pension scheme with life cover for dependants, plus incapacity cover.
  • Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, medical centre, Occupational Health and a 24/7 Employee Assistance Programme.
  • Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
  • Exclusive shopping discounts to help cut the cost of household bills, public transport discounts and childcare and Cycle to Work salary sacrifice schemes where eligible.
  • Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Closing date: 21 July 2024 

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

Further Information

For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure.

For an informal discussion about the post please contact Steve Allman (Head of Visitor Operations) via [email protected].

Other jobs like this

All Departments
Sainsbury Centre
Advertising Salary
Salary from £25,138 per annum, with an annual increment up to £28,759 per annum
Vacancy Type
Indefinite
Administrative and Secretarial (SC)
Proposed Advert End Date
21 Jul 2024
All Departments
School of Health Sciences
Vacancy Type
Indefinite
Technical (TC)
Proposed Advert End Date
28 Jul 2024
All Departments
Sport & Commercial Services
Advertising Salary
Salary on appointment will be £25,230 per annum with an annual increment up to £25,738 per annum.
Vacancy Type
Indefinite
Sportspark (SP)
Proposed Advert End Date
24 Jul 2024